The Gibraltar International Bank has extended its presence in Gibraltar with the opening of their new Business Banking Cash Centre that caters to all the cash handling needs of their corporate clients. Their new premises opened in April and are located at 198 Main Street. The Business Banking Cash Centre allows clients to agree pre-determined timings for their cash transactions in order to make banking as fast and hassle-free as possible. Clients who require a more bespoke service, are also able to arrange for cash deposits and withdrawals to be collected and delivered to their premises. The opening of this new office means corporate clients now have their own dedicated team with specialised staff trained to cater for all their business requirements. The Cash Centre is being run by a team of five, consisting of Abigail Garcia, Geraldine Ramagge, Jamielee Randall, Kylie Lavagna and Jessica Wink. The team falls under Lynne Zammit’s area of responsibility as Head of Operations. The team based at the Business Banking Cash Centre is led by Abigail Garcia who has over 15 years of experience in the industry. Abigail has ensured that the team is fully qualified and ready for the move. Abigail told B2B, “The team has been fully trained on all aspects of deferred banking and have all the necessary skills needed to make sure this new office is a success and that our corporate clients receive the attention and level of service they expect and are now accustomed to”.
Lynne was part of the Gibraltar International Bank’s team engaged to set up the Bank during June 2014. She will not be moving to the Business Banking Cash Centre permanently as the other members of the team will do, however she will rotate her presence between both the new premises and the main office at 310 Main Street. Before joining The Gibraltar International Bank, Lynne worked at Barclays Bank since June 2000 after completing her schooling in Gibraltar. She held a number of different roles within the organisation rotating between client facing, operational and service excellence roles. She later left Barclays to join the FSC where she worked for a short period of time in the commission’s Banking, Investments and E Money division prior to joining the Gibraltar International Bank. Lynne will be responsible for the oversight and supervision of the new Cash Centre. “I will be reviewing the client experience and any feedback received to ensure we meet our clients’ needs and expectations”.
Abigail has been working at the Gibraltar International Bank since it first initiated its Client Onboarding Programme in October 2014. Her role at the new Business Banking Cash Centre will consist of managing the cashiering team and ensuring the Cash Centre is run smoothly and their corporate clients receive excellent customer service. Before joining the Gibraltar International Bank, Abigail worked at RBS since 1997 where she started off as a cahier and moved up to Branch Manager of the Natwest Corral Road branch for 8 years. Abigail is ready for this new challenge and says “My team and I are ready to guide our corporate customers through the new way of banking and will be there to offer them an excellent service”.
Jessica has been working with the Gibraltar International Bank since October 2015. Before joining the Gibraltar International Bank she had just finished her schooling at the Gibraltar College where she studied Travel and Tourism and Accountancy. She will now be moving with the rest of the team to the new Business Banking Cash Centre where she will deal with deferred and business banking wages. Jessica says “I am very excited to be moving to the new office as I see it as a great experience and a new challenge”.
Geraldine has been working with the Gibraltar International Bank since February 2015. Before joining the Gibraltar International Bank as a Client Service Assistant, Geraldine worked in Barclays Bank for 28 years in both retail and offshore banking. Her role in the new Business Banking Cash Centre will entail supporting her team leader by preparing wages, cashiering and carrying out deferred banking. Geraldine says, “I am very excited and proud to serve the Local Business Community in the new Business Banking Cash Centre”.
Jamielee has been part of the Gibraltar International Bank since it first initiated its Client Onboarding Programme back in October 2014. Jamielee’s role at the new Business Banking Cash Centre will consist of deferred banking, preparing wages for companies and business as well as servicing the ATMs. Before joining the Gibraltar International Bank Jamielee previously worked at the Norwich and Peterborough Building Society since 2010 which mainly consisted of personal banking. Jamielee is looking forward to the move and says “it’s exciting to be one of the first ones to work in the new Business Banking Cash Centre”.
Kylie started working for the Gibraltar International Bank in October 2014. Her role at the new Business Banking Cash Centre will consist of deferred banking, company wages and servicing the ATMs. Before joining the Gibraltar International Bank, Kylie worked at the Gibraltar Saving’s Bank where she dealt with Government Debentures and
Bonds. She is excited for the Business Banking Cash Centre opening, “I am really looking forward to becoming part of a specialist team in the corporate banking service offered by the Gibraltar International Bank”