New Solicitor for Andrew Haynes Chambers

Hannah CashHannah Cash has recently joined Andrew Haynes Chambers in Horse Barrack Lane, working as a qualified solicitor.

Originally from Buckinghamshire, Hannah attended Plymouth University where she obtained a BSc in Maritime Business with Law. She then studied at the College of Law in Chester before going on to work in London.

Hannah qualified as a solicitor last year with a litigation firm in Central London. Having spent the last 4 years living and working in London, she decided it was time for a change and when an opportunity presented itself to work for a law firm in Gibraltar – she jumped at it.

“I have a love of the sea and boats, which makes Gibraltar the ideal place for me to be and of course the sunshine is an added bonus,” commented Hannah.

“I thoroughly enjoy working in Gibraltar, with its relaxed atmosphere and the people who are really friendly. The only downside has to be leaving the wonderful Dutch Barge which I lived on back in London” said Hannah.

Franco Cassar takes charge at Barclays

Franco CassarA Local banker for many years, Franco Cassar’s 6 years of leadership at SG Hambros won them the Euromoney “Best Private Bank in Gibraltar”

Peter Horrell, Director of International Corporate banking at Barclays told B2B “Franco brings to the post leadership skills, great experience in retail and corporate banking and a deep understanding of local conditions”.

Franco admits there is ‘a big job to do’, and changes that had already started will continue with greater momentum with the experienced team already in place. “It will take time, however we will get it right, and Barclays will continue to deliver a great local service, product excellence and a deep understanding of the needs of the business and local community”

Franco, a past member of the Chamber board, was re-appointed to the Board at this years AGM.

UN Peace Day visit

Chief Minister, Peter Caruana with Dada MurliThe Chief Minister recently received a courtesy call from Dada Murli, senior representative of the London-based Brahma Kumaris World Spiritual University.

Dada Murli was on the Rock in connection with the United Nations Peace Day in September, and visited Peter Caruana to explain the arrangements to celebrate the international event here.

As UN Secretary-General Kofi Annan put it on the day itself last year: ‘The International Day of Peace is meant to be a day of global cease-fire, when all countries and all people stop all hostilities for the entire day. And it is a day on which people around the world observe a minute of silence at 12 noon local time. Let us pledge to do our utmost to carry out the important decisions on peace taken by last week’s 2005 World Summit.’

As before, the programme will be sponsored by The Alwani Trust. Kishin Alwani said that the Trust intends to make this an annual event in Gibraltar, and hopes that government and business offices will participate in the one-minute silence.

Retail refurbishments bring boost for sales

Main Street traders show that premises upgrades are a good investment.
New look displays at BHS attracts new businessSeveral shops in Main Street have refurbished their businesses in the last twelve months. Continuing a trend that gathered momentum with the pedestrianisation of Main Street a decade or so ago, many retail outlets have invested in new shop fronts, better display equipment and more effective lighting. The overall effect of these investments has been to offer shoppers a more contemporary shopping experience.

Customers genuinely appear to have welcomed the improvements too, but there have been other benefits which are perhaps just as important: staff morale has improved as they can see that proprietors are prepared to invest in a nicer, cleaner and more modern working environment. Also, the fresher look is drawing in new customers who had previously not visited. All in all sales are up and in some shops they have risen by double figures on a like for like basis.

The beginning of the year saw the first ladies lingerie shop open in Main Street at La Senza, franchised from the leading Canadian fashion retail group. What had been for many years a store selling table linen and materials was transformed in a matter of weeks from a somewhat tired bazaar format into a stylish retail outlet selling the latest in female garments.

BHS is another local retail franchise that invested substantial sums in early January in an extensive refit. Sarah Gray, Merchandising Manager at BHS said: “The old layout was getting pretty tired and we needed a new look to show off the many new ranges which BHS has brought in recently.”

The retail entrepreneur Philip Green bought BHS from UK group Storehouse in 2000 for £220m. Five years later the privately owned UK group is rumoured to have made more than this in pre-tax profits. Green has brought some dramatic changes in the range of clothing and other lines which the Group sells. This has benefited the Gibraltar store as well.

Sarah Gray explained other benefits of the refit, “We now have much more effective ways of displaying the new lines; the layout makes for a better and more enjoyable shopping experience. The refit has also been a booster for staff morale. They are now more conscious of the link between window promotions and in-store displays. There is a direct cause and effect: our sales are up year on year.”

Green once said that his reason for not advertising was because “We’ve got some of the best sites in the country, with millions of people walking past our shop fronts every day. What could be better than that?” BHS Gibraltar occupies one of the pre-eminent retail locations in Gibraltar at the north entrance to Main Street and so is very much in keeping with Green’s observation.

Essardas BeforeEssardas is another outlet that has invested a substantial sum in the last few months. The difference here is that the proprietors have totally changed the offering from linenware to jewellery. The premises at 15 Main Street were last refurbished forty years or so ago and much has changed since then: the border has reopened, Spain has joined the EC and the pedestrianisation of Main Street among many others. As Mr Budhrani, owner said, “We wanted to make the shop comfortable for our clients and also give our staff a better atmosphere to work in. Gibraltar is attracting a different calibre of tourist today and we wanted to offer the best shopping experience available.”

Essardas AfterThe refit, which included an extension, took around three and a half months to complete and the business had the additional challenge of running down stock levels of discontinued lines before the work could begin. Because of this the owners decided to carry out the refurbishment in the quiet first quarter of the year.

In some cases the refits have given the owners the opportunity to make better use of selling space. With the new, and in some cases expanded layouts, less money is tied up in goods that used to be stored in a stockroom out of sight of the customer. This has helped cash flow and increased stock turnover.

The investment required for these total refits is substantial but the initial signs are that it is worthwhile as trading in the new product lines show. Indeed one owner said that they were so pleased with the results that they were planning to refit other stores in their estate over the next couple of years.

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