Since the new 350 international dialing code came into effect in mid-February this year the Chamber has been contacted by a number of members who report that overseas companies have been having trouble phoning Gibraltar from abroad. We do not know the extent of the problem and the Chamber has been in contact with Gibtelecom to try and resolve the issue as quickly as possible.
Gibtelecom has conducted an extensive communications campaign informing all major service providers that the code has changed. A quick Google search using the criteria “international dialing codes” reveals that the top ten sites listed all have the new 350 code as the Gibraltar dialing code.
The problem seems to be among the smaller 2nd, 3rd and 4th tier service providers who are much harder to reach. These providers may be unaware of the changes to the dialing code and are still routing calls through Spain on the old + 34 9567 dialing code.
The advice we have received from Gibtelecom is as follows:
1. All members should remind their overseas contacts (if they have not done so already) that the code has changed and that any telephone equipment such as phones, faxes and mobile handsets which have the old numbers stored in their memory on a speed dial number need to be reset with the 350 number.
2. If overseas contacts are still having problems getting through to Gibraltar then they should contact the telephone service provider in their own country directly. It could well be that their local provider is unaware of the code change and is still trying to route calls via Spain on the old code.
The Chamber would ask any member whose overseas contacts have experienced difficulties getting through to Gibraltar to call or email the Chamber on firstname.lastname@example.org or 78376 and give details of the country and city from which the call originates and also the name of their local telecoms provider (i.e. the company that sends them their phone bill).
It will take some time for all overseas phone providers to use the new 350 code. If each member could help by reporting connection problems to the Chamber then hopefully we can get things fixed as soon as possible.
Contact the Chamber 78376 for more details.